Privacy Policy for The Ultimate Healing Blueprint & Level Up Natural Health and Performance

Effective Date: 17th July 2025
Level Up Natural Health & Performance
ABN: 85 675 688 043
Contact: [email protected]

Introduction

At Level Up Natural Health & Performance, we take your privacy seriously. This policy outlines how we collect, use, store, and protect your personal information when you engage with our services, website, app, and online programs including The Ultimate Healing Blueprint.

What Information We Collect

• We may collect and store the following personal and health-related information:

• Full name, email address, phone number

• Payment details (processed via secure third-party providers)

• Health history and symptom information provided during consultations or questionnaires

• Details you enter into our app or online modules (e.g., check-ins, journal reflections)

• Preferences and usage data from our website or app

• Testimonials, feedback, and communications you send to us

How We Use Your Information

Your information is used to:

• Deliver your personalised naturopathic program

• Provide educational content and support within the app

• Communicate with you about your program, check-ins, and appointments

• Deliver product recommendations or practitioner-only supplements

• Process payments securely

• Improve our services and customer experience

• Send occasional marketing or updates (you can opt out any time)

How We Store and Protect Your Data

All client data is stored securely using encrypted systems and password-protected platforms including secure email, client management software, and our hosted app. We never sell or share your personal data with third parties, unless:

• You give explicit written consent

• Required by law

• It’s necessary to coordinate care with other healthcare professionals (only with your consent)

Third-Party Services

We use secure third-party platforms such as:

• Stripe or Square for payment processing

• Ivorey or similar platforms for community and communication

• Practice management systems for appointment scheduling and health records

These platforms have their own privacy policies, and we recommend reviewing them for further information.

Cookies and Analytics

Our website may use cookies and analytics to track usage data for improving the website and user experience. This data is anonymised and not linked to your personal identity.

Accessing or Updating Your Information

You may request to access, correct, or delete your personal information at any time by emailing [email protected].

Marketing & Consent

By opting into The Ultimate Healing Blueprint or downloading a free resource (e.g., Beat the Bloat Masterclass), you consent to receiving emails and updates from Level Up NHP. You can unsubscribe at any time using the link in the email.

Children’s Privacy

Our services are not intended to be used by children under the age of 16 without the direct involvement of a parent or guardian.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website and within the app. By continuing to use our services, you agree to the most current version.

Contact Us

If you have any concerns about your privacy or would like to lodge a complaint, please contact:

Danielle Doorne
Naturopath | Registered Nurse
Email: [email protected]